KANEL scores 4.8 out of 5 on Trustpilot from 169 customer reviews, with 91% of ratings at 5 stars (checked on 9 November 2026). That is the highest rating we have found among online florists in Switzerland. Here is what customers actually say, the themes that come up most often, and the few complaints worth knowing about before you order from KANEL.
Key figures
| Metric | KANEL on Trustpilot |
|---|---|
| Average rating | 4.8 / 5 (“Excellent”) |
| Number of reviews | 169, 167 of them in the last 12 months |
| 5 stars | 91% |
| 4 stars | 3% |
| 3 stars | 0% |
| 2 stars | less than 1% |
| 1 star | 5% |
The volume is modest next to the big flower networks, but it is recent: almost every review dates from the past year, so it reflects the service as it is today. Trustpilot also notes that KANEL has not recently asked customers to leave reviews, which means they are unsolicited.
What customers like
Reading through recent reviews, five themes keep coming back.
Fresh flowers that match the photo
The most common compliment: “beautiful”, “very fresh” flowers and a bouquet that matches the photo on the website. Several customers who sent flowers to someone mention that the recipient confirmed it. Bouquets are hand-tied in the Vernier (Geneva) workshop on the day of delivery.
Packaging that really protects the bouquet
Many reviews praise the packaging: the bouquet is held firmly in its box, flowers arrive intact even outside Geneva, and the canvas bag gets noticed. That matters when flowers travel across Switzerland.
Punctual delivery and thoughtful couriers
Customers often mention punctuality, delivery tracking and friendly couriers who hand the flowers over in person. As a reminder, KANEL delivers same day in Geneva (order before 2pm) and next day everywhere else in Switzerland (order before 4pm, Tuesday to Saturday).
Easy ordering
Ordering and paying online is described as very simple. KANEL accepts TWINT, cards, PayPal and Alma instalments, and a message card is free from CHF 55.
Surprises that land well
Birthdays, flowers sent to the office, surprises arranged from abroad: plenty of reviews describe a successful surprise, sometimes with chocolates or a scented candle, two add-ons KANEL offers.
The downsides
For balance: about 5% of reviews give 1 star. According to Trustpilot’s summary, they mainly mention delivery delays or issues at reception, described as isolated cases. Trustpilot also flags that KANEL has not publicly replied to negative reviews.
Our advice: if something goes wrong, contact KANEL directly, it is the fastest route. By phone or WhatsApp on +41 78 243 18 69 (Monday to Saturday, 9am–6pm) or at hello@kanel.ch. For an important date, order a day ahead rather than at the last minute.
Our verdict
The Trustpilot reviews confirm what we found when analysing the offer: an artisan florist that takes care over freshness, packaging and delivery. The entry price is higher than a bouquet sent by post (from CHF 64.90), but customer satisfaction is well above the market.
Read more: our full KANEL review (range, prices, delivery, limitations) and our comparison of online florists in Switzerland. Ready to order? See KANEL bouquets.
Frequently asked questions
What is KANEL's Trustpilot rating?
4.8 out of 5 (rated "Excellent") from 169 reviews as of 9 November 2026, 167 of them posted in the last 12 months. 91% of reviews give 5 stars.
Are KANEL reviews trustworthy?
Trustpilot states that KANEL has not recently invited customers to leave reviews, so the reviews are unsolicited. The platform also notes that it protects review integrity but does not verify the facts described.
Are there negative reviews of KANEL?
Yes: around 5% are 1-star and less than 1% are 2-star. According to Trustpilot's summary, they mostly concern delivery delays or issues at reception. Trustpilot also flags that KANEL has not replied to negative reviews.
What do happy customers highlight?
Fresh, beautiful flowers, a bouquet that matches the photo, sturdy packaging that protects the bouquet, easy ordering, delivery tracking and friendly couriers.
How do I contact KANEL if something goes wrong?
By phone or WhatsApp on +41 78 243 18 69 (Monday to Saturday, 9am–6pm) or by email at hello@kanel.ch.