Contact us
A question about an order, an error to report or a partnership request? Here is how to reach the fleuristes-en-ligne.ch editorial team or the florist concerned.
fleuristes-en-ligne.ch is an editorial site: we don’t sell flowers and have no access to your orders. Here’s who to contact depending on your request.
Write to the editorial team
To report an error or outdated information, suggest a topic, or for partnerships and press enquiries:
contact@fleuristes-en-suisse.ch
We read every message and check any correction against the official source before updating a page. We usually reply within 2–3 working days.
A question about a KANEL order?
Delivery status, changes, ceremony date or ribbon text: KANEL’s customer service is the fastest route.
- Phone and WhatsApp: +41 78 243 18 69 (Monday to Saturday, 9am–6pm)
- Email: hello@kanel.ch
- Website: kanel.ch
Before you write
Many answers are already in our guides: funeral flowers in Switzerland and our transparency page.
Frequently asked questions
Can you track or change my order?
No. We are not a florist and have no access to orders. Contact the florist directly; for KANEL: +41 78 243 18 69 or hello@kanel.ch.
How do I report an error on the site?
Email us at contact@fleuristes-en-suisse.ch with the page concerned. We check the information against the official source before correcting it.